By Vincent P. Magnini,Carol J. Simon
This booklet offers ideas that replicate the sizeable and sundry event of the authors. they've got produced an array of powerful visitor pride suggestions from which even the main veteran hoteliers can study and profit. With this functional, easy-to-use booklet, there is not any have to sift via pages of narratives in an effort to determine actionable strategies and methods that may be utilized on the property-level. The booklet provides one distinctive and actionable consumer pride approach on each one page—a beneficial function for busy managers.
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